Refund Policy And Cancellation Policy

Cancellation Policy

If for any reason you wish to cancel your service with us, please contact our support team through the Contact Us page.

• Cancellations must be requested within 7 business days of the payment date. Requests received after this period will not be accepted for cancellation.
• The cancellation will only be processed after our team verifies your request.
• We also adhere to the school's cancellation policy. If the school decides to update or modify its cancellation terms, the company will follow and comply with the school's policy for cancellations.

We value transparency and are here to assist you with any concerns you may have about our services or the cancellation process.

Refund Policy

If you are not fully satisfied with the service you receive, we offer a refund within 7 days of your payment.

• For clients facing issues like accidental double payments or payment confirmation errors in the Monthly Recharge Plan, please notify us immediately through our Contact Us page.
• We will investigate your claim, and if validated, we will process your refund as promptly as possible.
• Refunds will be issued by Hereus directly to the customer, and the payment method for the refund will be chosen based on the customer’s preference.

Our aim is to resolve payment-related issues in a timely manner, ensuring you are satisfied with our response.

Refund Method

• Refunds will be issued via your preferred payment method, whether it’s a credit/debit card, bank transfer, or any other available option.
• The processing time for refunds may vary depending on the method selected, but we strive to complete refunds swiftly.